Loading... Please wait...

Contact Us

Owner: Nicole Hemmerly

Phone: 570.721.1558

Email: nicole@mosshounddesigns.com

 

NEW STOREFRONT LOCATION opening December 1, 2016

MossHound Designs

138 W. Pennsylvania Ave

Southern Pines, NC 28387

 

Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Because of the time/effort and select supplies, I can not issue a monetary refund for custom orders. I will, however, accept a return and re-create any piece you are not 100% happy with! 

You may return most new items (not custom orders) within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


   Full Name
*  Email Address
   Company Name
   Phone Number
   Order Number
   RMA Number
*  Details
*  Captcha Check

Please copy the characters from the image into the text field below. Doing this helps us prevent automated submissions.



 

Recent Updates

  • The Makers Community

    When I started this journey last year, it became clear to me the amount of …

Connect with us

Newsletter